NHS Business Services Authority Knowledge Base

Due to the global impact of COVID-19 we understand that you may not be able to help us with our research at present. If that is the case, please close this window.
However, if possible, we would value your feedback on the service we provide to you by completing this short online survey.
Customer feedback is important to us, it helps us learn what our service users need and to improve what we do. Please take a few minutes to tell us about your experience of using the online knowledge base ensuring you do not include any personal details such as your name, National Insurance number or personal details in your comments as we are unable to respond to specific queries. Your comments and feedback will be used to help make improvements to the service.

Is this the first time you have used our online knowledge base?
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Yes

Were you able to resolve your query using the knowledge base?
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Yes, fully

Yes, partially

Please tell us why you could not fully resolve your query in the box below:

Did/do you need to call us or contact us to resolve your query?
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Yes

On a scale of 1 to 10 (where 10 is completely satisfied and 1 is completely dissatisfied), how satisfied are you with the following aspects of the online knowledge base?

Completely satisfied

The information was presented clearly

The language was easy to understand

All aspects of using the knowledge base to resolve your query

Please explain why you gave these ratings in the box below:

Based on your experience today, how likely are you to use our online knowledge base again?
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Very likely

Likely

Not sure

Unlikely

Very unlikely

Finally, how could we improve the online knowledge base?
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