Wheelie bin trial for recycling

In May 2022 we started a trial to replace black boxes for recycling with a new blue-lidded wheelie bin. The amount we recycle is increasing each year and to improve the way we collect it, we want to see if a wheelie bin is more efficient, allowing residents to recycle more and making collections less physically demanding for our collection crews. The areas chosen for this trial are those areas where the amount and quality of the recycling presented by the community each fortnight is excellent.

Please only complete this survey if you are part of the trial and have a blue-lidded bin for recycling.

Q2Did you receive the letter explaining about the trail?
Q3If yes, was the letter clear and informative?
Q4How many black boxes did you previously fill each fortnight?
Q5Are you able to recycle more with your new wheelie bin?
Q6How many blue bags for paper, card and cardboard do you regularly put out each fortnight?
Q7If the collection crews are unable to take your recycling due to contamination, do they leave a sticker explaining why?
Q8How do you rate the reliability of the recycling service?
Q9Overall do you think the provision of a wheelie bin for recycling has improved the quality of the service?
Thank you for taking the time to complete this survey, we appreciate your feedback.  The closing date is Friday 31 March 2023.
A summary of the results will be available on www.harrogate.gov.uk/haveyoursay at the end of April 2023.
Harrogate Borough Council is committed that the service we provide meet the needs and requirements of all sections of the community.
The information you provide helps us monitor the fairness and effectiveness of our service delivery to develop future policies and services.
It is not compulsory to provide the information we are asking for but you will be helping us to meet these commitments and tailor our services
to the needs of the community.

The categories included have been informed by National Census 2011 and characteristics protected by equality legislation.
If you do not want to answer any specific question then please leave it blank.
Q12Which age category are you in?
Q13Do you consider that you have a disability under the Equality Act?
The definition of disability according to the Equality Act 2010 is: “A physical or mental impairment which has a substantial and
long-term adverse effect on his or her ability to carry out normal day to day activities”. (Long term means more than 12 months).
This definition would cover long-term illnesses such as cancer and HIV or mental health.
How we use your information

Any information you give will be held securely and in accordance with the rules on data protection. We will treat personal details as private and confidential and safeguard them, we will not disclose them to anyone unconnected with the council unless you have consented to their release
or in certain circumstance where:

n we are legally obliged to do so;
n disclosure is necessary for the proper discharge of our statutory functions;
n disclosure is necessary to enable use to provide you with a requested service or deal with you enquiry;
n where 'legitimate interests' are relied on in relation to specific progressing operations.

We are under a duty to protect public funds. We may use the information you have provided for the prevention and detection of fraud.
We may also share this information with other bodies responsible for public funds or for auditing them for these purposes.
For information on privacy and how we use your data please take a look at our privacy notice at www.harrogate.gov.uk/privacynotice.
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